When you have questions about payment:
Take Action:
Did you follow these steps to getting paid?
[Coming Soon!]
Here’s who to call first when you’ve got a payment problem.
- CAPS – 800.692.0699 (Record Monthly Payment, Check Payment Status, Child Status, Remove Child)
- ACS HOTLINE: 212.835.7610 for any payment problems
- Be sure to submit the HRA-FIA Child Care Provider Application and Voucher Form - Part 1 (W-273K)
Helpful tips to avoid payment problems
- Make sure you have copy of ACS Authorization of Payment form indicating start date.
- Keep attendance. Keep a Daily Sign-in Sheet. Having your parent(s) sign in daily helps you prove what days you provided care. (Licensed providers are already required to keep a sign-in sheet.)
- Be able to show Fair Hearing decision. If one of your parents goes through a fair hearing and “wins” that does not mean you automatically will get paid unless the judge’s decision specifically says that retro money would be paid for child care. Get a copy of the “Decision After Fair Hearing” that OTDA sends to the parent.
- Make copies of everything (i.e., W-9’s, Timesheets, etc.) If you deliver papers in person, always get a receipt. If you mail documents, sending them as certified mail will help prove ACS received them.
- Keep track of who you talk to: Keep a log of your phone calls and meetings with ACS. Who did you speak to (departments, staff names, and phone numbers) and when did you speak to them? What information did they give you?
If you need more assistance…Call:
Home Childcare Providers union office at UFT: 212-598-9288 or America Cañas, ACORN 718-246-7900 ext. 264.
How can I get my replacement check faster?
Until recently, the standard wait for a replacement check was 120 days. After providers met and negotiated with the city, ACS agreed to have the replacement check to the provider in 4 weeks if the provider has direct deposit.
How can I sign up for direct deposit?
Download and complete application. Send the form to payment vendor for ACS: YMS Management Associates, PO Box 968, Peck Slip Station, New York, New York 10272-0968
- You will need a bank account. If you don’t have one, it would be a good idea to open one. At many banks, you need as little as $100 to open an account. Note: It is important to find a bank that will not penalize you for going below a minimum balance.
Tips on using the Child Care Automated Phone System (CAPS) System
How to Request a Market Rate Increase
The new market rates for 2007 can be found below. However, the new rates are not given automatically and money has not yet been allocated for them. We will send information on how to access the market rate increase as soon as we have it.
New Market Rates for 2007
Registered Family Day Care
| Under 1.5 Years | 1.5-2 Years | 3-5 Years | 6-12 Years | |
| Weekly | $160 | $150 | $150 | $141 |
| Daily | $36 | $39 | $35 | $31 |
| Part-Day | $24 | $26 | $23 | $21 |
| Hourly | $16.00 | $11.11 | $13.20 | $13.06 |
Group Family Day Care
| Under 1.5 Years | 1.5-2 Years | 3-5 Years | 6-12 Years | |
| Weekly | $175 | $175 | $160 | $150 |
| Daily | $38 | $38 | $36 | $35 |
| Part-Day | $25 | $25 | $24 | $23 |
| Hourly | $16.41 | $15.17 | $11.73 | $17.14 |
License-Exempt (Informal) Child Care
| Under 1.5 Years | 1.5-2 Years | 3-5 Years | 6-12 Years | |
| Weekly | $104 | $98 | $98 | $92 |
| Daily | $23 | $25 | $23 | $20 |
| Part-Day | $15 | $17 | $15 | $13 |
| Hourly | $10.40 | $7.22 | $8.58 | $8.49 |
Market Rate and Subsidy Payments: The Facts
For further information, contact uftproviders@uft.org or call 212.598.9288